Managed IT Support
Proactive IT management that keeps your business running smoothly. We handle the technology so you can focus on growth.
What's Included
24/7 System Monitoring
Round-the-clock monitoring of your servers, workstations, and network infrastructure to detect and resolve issues before they impact your business.
Unlimited Helpdesk Support
Your team gets unlimited access to our friendly helpdesk for any IT questions or issues, via phone, email, or remote session.
Proactive Maintenance
Regular updates, patches, and optimisations to keep your systems secure and running at peak performance.
Security Management
Comprehensive security including antivirus, firewall management, and user access controls to protect your business data.
Strategic IT Planning
Quarterly reviews to align your IT infrastructure with business goals and plan for future growth.
Vendor Management
We liaise with your software and hardware vendors on your behalf, saving you time and hassle.
Who It's For
- Small and medium businesses with 5-100 employees
- Companies without dedicated in-house IT staff
- Organisations needing reliable, professional IT support
- Businesses looking to reduce IT costs and complexity
- Companies prioritising security and compliance
How It Works
Discovery Call
We start with a free consultation to understand your business, current IT setup, and pain points.
IT Assessment
Our team conducts a thorough assessment of your infrastructure to identify risks and opportunities.
Custom Proposal
You receive a tailored plan with transparent pricing and clear deliverables.
Seamless Onboarding
We handle the transition with minimal disruption, including documentation and team training.
Ongoing Partnership
Continuous monitoring, support, and regular reviews to evolve with your business needs.
Typical Timelines
Onboarding typically takes 1-2 weeks depending on the complexity of your environment. You'll have full support from day one.
What Our Clients Say
"Reboot En Route transformed our IT from a constant headache to something we barely think about. Their proactive approach means problems get fixed before we even notice them."
Frequently Asked Questions
What is managed IT support?
Managed IT support is a proactive approach to IT management where we monitor, maintain, and support your entire IT infrastructure for a fixed monthly fee. This includes helpdesk support, system updates, security patches, and strategic IT planning.
How quickly can you respond to issues?
Our standard response time is within 4 hours for non-critical issues and within 1 hour for critical system failures. Many issues are detected and resolved proactively before they impact your business.
Do you offer on-site support?
Yes, we provide both remote and on-site support. Our mobile technicians cover Manchester, Liverpool, Leeds, Sheffield, Preston, and surrounding areas for hands-on assistance when needed.
What's included in the monthly fee?
Our managed IT packages include 24/7 monitoring, unlimited helpdesk support, software updates, security management, regular health checks, and strategic IT consultations. Hardware costs and major projects are quoted separately.
Can you support our existing systems?
Absolutely. We work with a wide range of systems including Windows, macOS, Microsoft 365, Google Workspace, and most business applications. We'll assess your current setup and provide seamless support continuity.
How do I get started with managed IT support?
Simply book a free consultation call. We'll discuss your current IT setup, pain points, and business goals, then provide a tailored proposal with transparent pricing.