Remote Monitoring & Management
Your IT guardian that never sleeps. Our 24/7 monitoring catches problems before they become crises, keeping your business running smoothly.
What's Included
24/7 Health Monitoring
Continuous monitoring of all your servers, workstations, and devices for performance issues, security threats, and hardware problems.
Automated Alerting
Instant notifications when something needs attention, from disk space warnings to security incidents.
Patch Management
Automated deployment of Windows updates and third-party software patches during off-hours.
Remote Maintenance
Routine maintenance tasks performed remotely without disrupting your team.
Performance Reporting
Monthly reports showing system health, issues resolved, and recommendations for improvement.
Asset Inventory
Automatic tracking of hardware and software across your organisation.
Who It's For
- Businesses that can't afford unexpected downtime
- Companies without dedicated IT monitoring staff
- Organisations with compliance requirements
- Businesses with multiple locations or remote workers
- Companies wanting proactive rather than reactive IT support
How It Works
Agent Installation
We install lightweight monitoring software on your devices, taking just minutes per device.
Baseline Configuration
The system learns your normal patterns and we configure custom alert thresholds.
Active Monitoring
24/7 monitoring begins, with our team receiving alerts for any issues.
Proactive Response
Issues are addressed automatically or by our technicians, often before you're aware.
Regular Review
Monthly reports and quarterly reviews to optimise your IT environment.
Typical Timelines
Initial setup typically takes 1-2 hours for small businesses, half a day for larger environments. Full monitoring is active immediately after agent installation.
What Our Clients Say
"The RMM system caught a failing server drive before it crashed. They replaced it that weekend with zero data loss and no impact on Monday's operations. That's worth every penny."
Frequently Asked Questions
What is RMM (Remote Monitoring and Management)?
RMM is software installed on your devices that continuously monitors their health, performance, and security. It alerts us to problems automatically and allows us to perform maintenance remotely, often before issues affect your work.
What does the monitoring actually check?
We monitor disk space, memory usage, CPU performance, security software status, failed login attempts, backup status, software updates, hardware health, and network connectivity. Anything out of the ordinary triggers an alert.
Will monitoring software slow down my computers?
No. Modern RMM agents use minimal system resources and run quietly in the background. Users won't notice any performance impact on their daily work.
How does this prevent problems?
Early warning is key. We might see a hard drive developing errors weeks before failure, allowing planned replacement. Or catch a rogue application using excessive resources before it crashes your system. Prevention is always better than cure.
Can you manage updates through RMM?
Yes, we can deploy Windows updates, third-party software patches, and security updates across all your devices during off-hours, ensuring systems stay secure without interrupting work.
Is my data visible through RMM?
No. RMM monitors system health and performance metrics only. We don't access, view, or store your files, emails, or any personal data. Monitoring is purely technical.